Planned Maintenance and Incidents
There are 15 incidents or planned maintenances that may be affecting customers on our network.
399103: INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 Jun 2026 01:16hrs)
Status: Currently open.
Location: Cambridge CB24.
Location: Cambridge CB24.
We have a network incident in Cambridge CB24 affecting Internet services. Our team are looking into this and will provide an update by 04:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Jun 2026 01:20hrs)
Following extensive remote diagnostics, we believe the issue may be related to a third-party vendor’s network.
We have raised this with the vendor and are currently awaiting further information while they carry out their own investigations.
We will provide an update as soon as we receive additional details from their side.
Following extensive remote diagnostics, we believe the issue may be related to a third-party vendor’s network.
We have raised this with the vendor and are currently awaiting further information while they carry out their own investigations.
We will provide an update as soon as we receive additional details from their side.
397908: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:21hrs)
Status: Currently open.
Location: Selby YO8.
Location: Selby YO8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398678: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:17hrs)
Status: Currently open.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398173: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:16hrs)
Status: Currently open.
Location: Bathgate EH48.
Location: Bathgate EH48.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398171: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:16hrs)
Status: Currently open.
Location: Barnsley S70.
Location: Barnsley S70.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398142: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:15hrs)
Status: Currently open.
Location: Derby DE1.
Location: Derby DE1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398008: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:14hrs)
Status: Currently open.
Location: Matlock DE4.
Location: Matlock DE4.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397915: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:14hrs)
Status: Currently open.
Location: Bracknell RG12 RG40 RG42 Maidenhead SL6.
Location: Bracknell RG12 RG40 RG42 Maidenhead SL6.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397630: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:12hrs)
Status: Currently open.
Location: York YO62.
Location: York YO62.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397629: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:12hrs)
Status: Currently open.
Location: Barnsley S73.
Location: Barnsley S73.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397433: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:11hrs)
Status: Currently open.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397432: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:10hrs)
Status: Currently open.
Location: Inverness IV2.
Location: Inverness IV2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397431: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:09hrs)
Status: Currently open.
Location: Aviemore PH22.
Location: Aviemore PH22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392186: MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:06hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 23:30 and 18:00 between Thursday 04/06/2026 and Friday 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399073: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(04 Jun 2026 20:43hrs)
Status: Closed.
Location: Leeds LS16.
Location: Leeds LS16.
We have a network incident in Leeds LS16 affecting phone and Internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (04 Jun 2026 20:43hrs)
This incident was closed on Thursday, June 4th, 2026 at 20:43hrs.
This incident was closed on Thursday, June 4th, 2026 at 20:43hrs.
Update (04 Jun 2026 20:43hrs)
Our engineer attended the site and replaced the identified faulty equipment. Following this work, services have been restored and are now operating normally across the site.
We are continuing to monitor, and all affected services appear to be stable.
Any remaining issues should be raised as individual faults through the usual support channels.
Thank you for your patience while we worked to resolve this issue.
Our engineer attended the site and replaced the identified faulty equipment. Following this work, services have been restored and are now operating normally across the site.
We are continuing to monitor, and all affected services appear to be stable.
Any remaining issues should be raised as individual faults through the usual support channels.
Thank you for your patience while we worked to resolve this issue.
Update (04 Jun 2026 18:49hrs)
Our engineer is currently en route to site, with an estimated time of arrival of 20:30. Upon arrival, they will begin replacing the affected devices and work to restore service for all impacted customers.
We will provide a further update by 22:00.
Thank you for your patience during this time.
Our engineer is currently en route to site, with an estimated time of arrival of 20:30. Upon arrival, they will begin replacing the affected devices and work to restore service for all impacted customers.
We will provide a further update by 22:00.
Thank you for your patience during this time.
Update (04 Jun 2026 17:44hrs)
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.