Planned Maintenance and Incidents




Incidents

Current incidents

There are 7 incidents or planned maintenances that may be affecting customers on our network.

359077: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Sep 2025 08:44hrs)
Status: Currently open.
Location: Horsham, RH20.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 03/09/25. Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
361392: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Sep 2025 08:38hrs)
Status: Currently open.
Location: Edwalton, NG12.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 03/09/25. Customers may experience an interruption to services for up to 5 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
363575: INCIDENT AFFECTING PHONE SERVICES   Last updated:(02 Sep 2025 05:59hrs)
Status: Currently open.
Location: Andover SP10 and SP11, and Dartford DA1.
We have a network incident in Andover SP10 and SP11, and Dartford DA1 affecting phone services. Our team are looking into this and will provide an update by 09:00.

Please do not reset your equipment.
Update (02 Sep 2025 08:58hrs)
OFNL are working on restoring voice services to a small number of affected customers in SP10/SP11 and DA1 postcodes.

We anticipate full restoration of services for customers in SP10/SP11 by 11:00am today and 16:00 for services in DA1.
359512: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Sep 2025 09:04hrs)
Status: Currently open.
Location: Dartford, DA1.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 02/09/25. Customers may experience an interruption to services for up to 90 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
361540: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Sep 2025 09:02hrs)
Status: Currently open.
Location: Old Ford London, E3.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 02/09/25. Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
361177: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Sep 2025 11:01hrs)
Status: Closed.
Location: Knaresborough, HG5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 02/09/25. Customers may experience an interruption to services for up to 5 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Sep 2025 11:01hrs)
This Planned Maintenance was completed on Tuesday, September 2nd, 2025 at 11:01hrs.
363016: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Sep 2025 08:33hrs)
Status: Closed.
Location: Blackwood, NP12.
There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on 02/09/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Sep 2025 08:33hrs)
This incident was closed on Tuesday, September 2nd, 2025 at 08:33hrs.