Planned Maintenance and Incidents




Incidents

Current incidents

There are 10 incidents or planned maintenances that may be affecting customers on our network.

350886 EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 14:51hrs)
Status: Currently open.
Location: Greenwich London SE10.
There is emergency maintenance taking place between the hours of 00:00 and 04:00 on 24/05/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
347669:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:21hrs)
Status: Currently open.
Location: HA9 Wembley.
There is essential third party maintenance taking place between the hours of 23:00 and 08:00 on 27/05/25. Customers may experience an interruption to services for up to 9 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
349290: MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:19hrs)
Status: Currently open.
Location: W3 Acton.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 27/05/25. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.
No updates for this incident yet.
349445: MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:18hrs)
Status: Currently open.
Location: E14 Poplar.
There is essential maintenance taking place between the hours of 01:00 and 06:00 on 27/05/25. Customers may experience an interruption to services for up to 2 minutes during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.
No updates for this incident yet.
349461: MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:16hrs)
Status: Currently open.
Location: YO25 Driffield.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 27/05/25. Customers may experience an interruption to services for up to 2 minutes during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.
No updates for this incident yet.
350008:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:14hrs)
Status: Currently open.
Location: B1 Summer hill road.
There is essential third party maintenance taking place between the hours of 06:00 and 16:00 on 24/05/25. Customers may experience an interruption to services for up to 10 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
350005:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:13hrs)
Status: Currently open.
Location: DY8 Stourbridge.
There is essential third party maintenance taking place between the hours of 06:00 and 16:00 on 24/05/25. Customers may experience an interruption to services for up to 10 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
350001:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:11hrs)
Status: Currently open.
Location: WV5 Wombourne.
There is essential third party maintenance taking place between the hours of 06:00 and 16:00 on 24/05/25. Customers may experience an interruption to services for up to 10 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
349998:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 May 2025 09:10hrs)
Status: Currently open.
Location: WV8 Bilbrook.
There is essential third party maintenance taking place between the hours of 06:00 and 16:00 on 24/05/25. Customers may experience an interruption to services for up to 10 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
350127: INCIDENT AFFECTING INTERNET SERVICES   Last updated:(16 May 2025 20:24hrs)
Status: Currently open.
Location: London SE10.
We have found that some customers in London SE10 area are experiencing intermittent service issues.

We believe this is related to a problem previously believed to be fixed that has recurred.

We will update you by 22:30 when we have further information.
Update (19 May 2025 07:48hrs)
We are aware that customers are still experiencing service issues and are arranging for our engineers to return to site to replace equipment that may be causing the fault. We are sorry for extended impact, because of the nature of the problem we have to replace all customer ONTs in the area, which is a difficult task but we are doing all that we can to get this resolved as soon as possible.

We will update you again when we have an exact time for our engineers' attending.
Update (17 May 2025 15:03hrs)
Our engineers have now finished swapping out the equipment on site for today.

We hope that this will resolve the issues customers are experiencing, but we are still monitoring for more problems.

We will update you again if we see more service drops, or by 08:00 on Monday at the latest.
Update (16 May 2025 22:07hrs)
The fault is the result of faulty ONTs. Our engineer will be attending site tomorrow to replace as many of the faulty pieces of equipment as possible.

We will update you again tomorrow evening after the engineer visit.