Planned Maintenance and Incidents
There are 10 incidents or planned maintenances that may be affecting customers on our network.
343308: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:36hrs)
Status: Currently open.
Location: DH6 Coxhoe.
Location: DH6 Coxhoe.
There is essential third party maintenance taking place between the hours of 20:00 and 08:00 starting on 04/04/25 going through into 05/04/25. Customers may experience an interruption to services for up to 12 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
343305: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:34hrs)
Status: Currently open.
Location: DL17 Chilton.
Location: DL17 Chilton.
There is essential third party maintenance taking place between the hours of 20:00 and 08:00 starting on 04/04/25 going through into 05/04/25. Customers may experience an interruption to services for up to 12 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
343302: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:33hrs)
Status: Currently open.
Location: DL14 Etherley Morr.
Location: DL14 Etherley Morr.
There is essential third party maintenance taking place between the hours of 20:00 and 08:00 starting on 04/04/25 going through into 05/04/25. Customers may experience an interruption to services for up to 12 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
343298: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:30hrs)
Status: Currently open.
Location: TS26 Upper Warren, TS26 Elwick.
Location: TS26 Upper Warren, TS26 Elwick.
There is essential third party maintenance taking place between the hours of 20:00 and 08:00 starting on 04/04/25 going through into 05/04/25. Customers may experience an interruption to services for up to 12 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
341717: MAINTENANCE AFFECTING SERVICES Last updated:(02 Apr 2025 09:40hrs)
Status: Currently open.
Location: PE19 Little Paxton.
Location: PE19 Little Paxton.
There is essential maintenance taking place between the hours of 09:00 and 14:00 on 03/04/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
342355:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:41hrs)
Status: Closed.
Location: GU3 Guildford.
Location: GU3 Guildford.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 on 03/04/25 Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Apr 2025 14:41hrs)
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:41hrs.
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:41hrs.
342714: MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:39hrs)
Status: Closed.
Location: E10 Coronation square.
Location: E10 Coronation square.
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 03/04/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Apr 2025 14:40hrs)
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:40hrs.
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:40hrs.
Update (03 Apr 2025 14:39hrs)
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:39hrs.
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:39hrs.
340063:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:38hrs)
Status: Closed.
Location: CV9 Atherstone.
Location: CV9 Atherstone.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 03/04/25 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Apr 2025 14:38hrs)
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:38hrs.
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:38hrs.
341813: MAINTENANCE AFFECTING SERVICES Last updated:(03 Apr 2025 14:38hrs)
Status: Closed.
Location: TN23 Chilmington Green.
Location: TN23 Chilmington Green.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 02/04/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Apr 2025 14:38hrs)
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:38hrs.
This Planned Maintenance was completed on Thursday, April 3rd, 2025 at 14:38hrs.
344690 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(03 Apr 2025 13:51hrs)
Status: Closed.
Location: Warwickshire, CV23.
Location: Warwickshire, CV23.
We have a network incident in Rugby, CV23 affecting internet services. Our team are looking into this and will provide an update by 8pm
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Apr 2025 13:51hrs)
This incident was closed on Thursday, April 3rd, 2025 at 13:51hrs.
This incident was closed on Thursday, April 3rd, 2025 at 13:51hrs.
Update (03 Apr 2025 13:51hrs)
Work to restore service was completed at 10:30 on 03/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 10:30 on 03/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (03 Apr 2025 08:47hrs)
We have dispatched engineering teams to site for repair works.
We estimate a completion time of 14:30 03/04/2025.
Further updates will be provided when further information becomes available.
We have dispatched engineering teams to site for repair works.
We estimate a completion time of 14:30 03/04/2025.
Further updates will be provided when further information becomes available.
Update (02 Apr 2025 17:34hrs)
OFNL believe this issue has been caused by a fibre strike. A Field Engineer will be attending first thing tomorrow morning to investigate.
We will update you again by 09:00am on 03/04/2025.
OFNL believe this issue has been caused by a fibre strike. A Field Engineer will be attending first thing tomorrow morning to investigate.
We will update you again by 09:00am on 03/04/2025.